Our Company

Satispay is an Italian Scale-up operating in the mobile payment industry. Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone. Our offices are in Milan, Luxembourg City and Berlin.

More than just an App, Satispay is a Company, a group of creative, curious, enthusiastic people determined to make an impact in everyday life! Simplify payments to improve everyone’s life is the vision driving our strategy. Do it smart, Be Responsible, Believe are the values in the core of our Business, see more about our Culture: https://www.satispay.com/en-it/values/

If you want to know more about us, give a look here:

And if you still don’t have a Satispay account, download the app and sign up with the promo code TALENT

What you will be doing

The chosen candidate will carry out different post-sales and customer care activities. She/he will be a daily point of reference for merchants who accept Satispay as a payment system for their business. She/he will also interact with various Satispay departments and will be responsible for assisting merchants trough new features and improvements.

The activity will be handled mainly by phone-call and email, and consist of:

  • on-boarding hundreds merchants per day following strict internal procedures;
  • making scheduled outbound calls with empathy and patience;
  • managing large amounts of incoming emails providing high-quality support to our merchants by assisting them to solve pre and post-activation problems;
  • combining information from multiple sources, using spreadsheets and customer care / BI tools;
  • taking care of the relationship with existing business partners;
  • completing and improving our existing procedures.

The Junior Merchant Support Representative will work from the Satispay Headquarter in Milan, where - along with all the management - will have the chance to share personal ideas, proposals and contributions to improve the product.

What we need

We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you're looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you! Joining Satispay means being a leader of change and innovation. Help us revolutionise everyday transactions by making payments as easy, cheap and secure as possible.

Our ideal candidate:

  • is highly motivated and target driven with a collaborative and adaptable personality to turn challenges into success
  • has exceptional time management skills and natural problem-solving abilities
  • has excellent interpersonal and communication abilities
  • has a Detail-oriented mindset
  • is determined to work as a team
  • is able to work under pressure in a fast-paced environment
  • knowledge of German and/or French is considered a strong plus

Logistic & Salary

The role is based in Milan.

We offer a 6 months paid internship.
This internship may lead to a full-time position.

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