Our Company

Satispay is an Italian StartUp, operating in the mobile payment industry. We make people’s lives easier by offering a simple payment system that is independent from debit and credit cards and can be used to pay in stores, earn cashback, send money to friends or pay for other services - all directly from within our app, in a matter of a few seconds, making the payment experience great for both consumers and merchants.

With more than half a million consumers signed up, Satispay is a leader in Mobile Payments and aims at launching its solution in several markets over the next few years.

The company head-quarter is in Milan (Italy) and we are now expanding to Luxembourg and Germany, starting in Berlin!

For more information please visit:

www.satispay.com

www.crunchbase.com/organizatio...

If you don’t have a Satispay account yet, download the app and signup whit the promo JOB

Mission

We help people enjoy life and achieve their goals by making money exchanges quick and easy.

The values we believe in

Do it smart – Act intelligently and give people the opportunity to do so too.

Be responsible – Contribute to making the world a better place.

Believe – Face life and work with confidence, hope and proactivity.

Personal characteristics of the candidate

We are looking for smart and highly motivated people that share our mission, our values and our view of business. We want specialists that have experience working in fast growing companies and that need to work within a dynamic, innovative and constantly evolving workplace.

Our team is comprised of the best talents around, because we know that hiring bright people is vital in making Satispay the best payment system ever built.

Our Customer Care team is at the heart of Satispay: we are committed to handle customers' problems and concerns with competence and patience. Our aim is to assure customers satisfaction and make them truly delighted by our service.

If you are passionate, ready to work hard and if you have a relentless desire to learn, then come join us! You’ll be in great company.

What we need:

  • native/near native spoken and written German
  • fluent spoken and written English and Italian
  • excellent interpersonal and communication skills and thrives working in teams
  • detail-oriented mindset
  • ability to work in fast-paced environments and to remain calm under pressure
  • customer support experience as an advantage
  • experience as translator as an advantage

What you will be doing

The chosen candidate will become part of the Customer Care team and, in particular, carry out the following activities

  • translate our website, templates and contents from Italian to German
  • handle customers' complaints, providing appropriate solutions and alternatives within the time limits
  • manage large amounts of incoming emails/customers' requests, with empathy and patience
  • make outbound calls when needed
  • combining information from multiple sources, using spreadsheets and customer care IT tools
  • communicate with all involved parts of the process to complete and improve procedures

Location

The role is based in Milano.

Salary & Contract

We offer a competitive salary, commensurate with experience. Stock option plan available.

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