Our Company

Satispay is an Italian Scale-up operating in the mobile payment industry. Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone. Our offices are in Milan, Luxembourg City and Berlin.

More than just an App, Satispay is a Company, a group of creative, curious, enthusiastic people determined to make an impact in everyday life! Simplify payments to improve everyone’s life is the vision driving our strategy. Do it smart, Be Responsible, Believe are the values in the core of our Business, see more about our Culture: https://www.satispay.com/en-it/values/

If you want to know more about us, give a look here:

And if you still don’t have a Satispay account, download the app and sign up with the promo code TALENT

What you will be doing

You will be a daily point of reference for merchants who accept Satispay as a payment system or for the private users that pay with Satispay. You will also interact with various Satispay departments and will be responsible for assisting users or merchants through new features and improvements, queries and different issues. The activity will be handled mainly by email or phone-calls, and consist of:

  • managing large amounts of incoming emails providing high-quality support to our customers, by assisting them to solve pre and post-activation problems
  • on-boarding hundreds of merchants per day following strict internal procedures
  • making scheduled outbound calls with merchants empathy and patience
  • collecting and combining information from multiple sources, using spreadsheets and customer care / BI tools
  • taking care of the relationship with existing business partners
  • completing and improving our existing procedures.

What we need

We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you're looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you! Joining Satispay means being a leader of change and innovation. Help us revolutionise everyday transactions by making payments as easy, cheap and secure as possible.

Our ideal candidate has:

  • Great time management skills and natural problem-solving abilities
  • Excellent interpersonal and communication abilities and attitude to work in a team
  • A detail-oriented mindset
  • Capability to work under pressure in a fast-paced environment
  • Motivation and target driven mindset, with a collaborative and adaptable personality to turn challenges into success
  • Fluency both in spoken and written Italian and English
  • Knowledge of German and/or French is considered a strong plus

Logistic & Salary

The role is based in Milano.

We offer competitive salary, commensurate with experience.

By clicking “Apply to Position” you confirm you have read and understood Satispay personal data processing policy for job applicants.